Orders & Payment
When can I collect my order?
Your order will be ready for collection within 1 business day from Amal’s Discount Chemist is located at 1009 Victoria Rd, West Ryde NSW 2114
If orders are not picked up within a week the orders will be cancelled.
When can I expect my order?
Unfortunately, we are no longer shipping or delivering online orders.
You must come to the store to collect and pay for your order in person.
Amal’s Discount Chemist is located at 1009 Victoria Rd, West Ryde NSW 2114
Why do I have to pickup my order in Store? What happen to the delivery/shipping service?
Unfortunately, we are no longer shipping or delivering online orders. We are only offering Click & Collect service.
You can still place the order but you must come to the store to collect and pay for your order in person.
Amal’s Discount Chemist is located at 1009 Victoria Rd, West Ryde NSW 2114
We apologise for any inconvenience.
What happen if I can't collect my order?
You have 7 days to collect and pay your order from Amal’s Discount Chemist is located at 1009 Victoria Rd, West Ryde NSW 2114
If orders are not picked up within a week the orders will be cancelled.
Payment
Amal’s Discount Chemist accepts payments in-store:
- Visa or MasterCard
- Visa Checkout
- Amex
- Cash
If I use a credit card to purchase my items can anyone else obtain my credit card details?
No. We do not store any credit card details under any circumstances.
Orders & enquiries
All information collected by Amal’s Discount Chemist is strictly confidential.
We do not provide this information to any other party for any purposes.
Amal’s Discount Chemist staff are legally bound by conditions of employment to the confidentiality of your order and personal details.
How do I cancel my orders?
The best way to cancel an order is by calling (02) 9809 3596 as soon as possible. In most cases, orders placed are ready to be picked up within 1 Business day.
When your order is placed, you will have a 2 hour timeframe to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number.
Orders that are in fulfillment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible.
If you would like to cancel your order beyond this stage you can post the order back to our Distribution Centre at your own cost.
As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our Returns Policy.
Prescription Medications, Baby Formula, Vitamins, Fragrances and other consumable products are unable to be refunded or returned once they have been dispatched.
How can I track my orders?
You can track your order status during processing as well as delivery by logging online, and clicking on your relevant order number.
The status will allow you to see the stage it is at.
If you believe there may be problems with your delivery please contact us on dany@amals.com.au or call the pharmacy.
How can I change my address on my order?
If you need to change your address on an order you have placed, you will need to inform us immediately as orders process through our system rapidly.
Please email us at info@amals.com.au with your updated address and we will endeavor to alter your order promptly.
What happens if I don’t receive my confirmation email for my order?
All orders placed through Amal’s Discount Chemist will automatically receive a confirmation email, if by any chance you do not receive this please send us an email at dany@amals.com.au along with your relevant proof of payment.
Are there any restrictions on what I can order if I am outside Australia?
Yes, we cannot supply any prescription lines unless we have a script from an Australian registered doctor.
It is also illegal to send any subsidised medicines outside Australia even if you are an Australian citizen. We cannot send any products which are illegal or restricted in the country they are being sent to. E.g. we will not supply any codeine containing preparations outside Australia.
We don’t ship aerosols, perfumes or items containing batteries internationally due to their flammable nature. You will have to ask your local customs services in regard to any other restrictions on products being received in your country.
What do I do if something from my order is received damaged/missing/or not as ordered?
Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact out customer service team within 7 days of receiving your order at info@amals.com.au with any relevant photos and order number and we will assist you further.
How will my order be packed?
Orders will be packaged in plain boxes and unmarked for privacy and security. They will also have packaging inserted to avoid movement in transit.
How can I get a copy of my tax invoice?
Please note all orders have a printed copy of the tax invoice included.
If you require an additional copy of this invoice please email us with the relevant order number at dany@amals.com.au to request this.
Products & catalogues
Why have I been initially charged for a products that Amal’s Discount Chemist could not supply?
All orders must be paid in full before Amal’s Discount Chemist will process them.
In some cases suppliers may discontinue stock of a product, Amal’s Discount Chemist are not always informed until after an order has been placed. We are currently developing new systems to limit this problem. In these cases, the item is cancelled from the order and a refund is given via the payment method used when placing your order.
Can vitamins be exchanged or refunded?
No, Due to Health Regulations and in line with our Returns Policy we do not refund or exchange on any orally taken products as we cannot guarantee storage outside the premises.
We always want to make sure that our customers have absolute confidence in every product they purchase.
This is especially the case in medicines, vitamins and many other healthcare products.
It is important that our customers know that every medicine is safe and effective with no possibility of the medicine being compromised in any way due to storage or handling.
We state in store and on our receipts “Medicines, baby formula and vitamin supplements refunds or exchanges will also not be accepted outside normal statutory obligations.”
This policy exists to protect customers.
Are all items listed on Amal’s Discount chemist available online?
Unfortunately some items are too bulky, have limited availability or unsafe to send through the post.
Therefore we avoid listing them as not to disappoint customers who won’t be able to receive them.
Please note, not all promotions and gift with purchases are available online and can only be obtained in store.
Are the prices on the website the same instore?
Yes.
What policy does Amal’s Discount Chemist have in regards to expiry dates of products they supply?
Our policy is to supply products with at least 1 month expiry beyond the normal expected time it would take to consume based on normal dosages.
As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months’ supply of any product.
Any orders in excess of 6 months’ supply or in excess of retail quantities are at the risk of the purchaser in regards to expiry dates.
Prescriptions & Pharmacist only medicines
Yes. We have Pharmacists available to speak at the following times:
Monday to Friday: 9.00am to 8.00pm EST
Saturday: 9:00am to 5pm EST
Sunday: 10am to 4pm EST
The phone number is (02) 9809 3596
Can I obtain more than one supply of a pharmacy medicine in one order?
In store these products are kept in the Professional Service Area which is in view of the Pharmacist.
Online there is no Pharmacist present during the transaction; therefore we can only supply a limit of 1 per order.
This is in accordance with the Pharmacy Board of Australia.
What is the responsibility of Amal’s Discount Chemist & staff in regards to to orders?
Amal’s Discount Chemist prime objective is to ensure the safety of the patient in regards to the safe use of medications.
Amal’s Discount Chemist staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that may be unsafe in its volumes or capacity for misuse. The sole discretion is that of the pharmacist in charge.
What policy does Amal’s Discount Chemist have in regards to expiry dates of products they supply?
Our policy is to supply products with at least 1 month expiry beyond the normal expected time it would take to consume based on normal dosages.
As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months’ supply of any product.
Any orders in excess of 6 months’ supply or in excess of retail quantities are at the risk of the purchaser in regards to expiry dates.
What policy does Amal’s Discount Chemist have in regards to expiry dates of products they supply?
Our policy is to supply products with at least 1 month expiry beyond the normal expected time it would take to consume based on normal dosages.
As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months’ supply of any product.
Any orders in excess of 6 months’ supply or in excess of retail quantities are at the risk of the purchaser in regards to expiry dates.
General
Where is Amal’s Discount Chemist located?
Amal’s Discount Chemist is located at 1009 Victoria Rd, West Ryde NSW 2114
Why have prices changed from what I saw previously?
Prices can change based on changes from our suppliers.
Can I order more than the quantity listed on the website?
As we are a retail company, we do not offer wholesale quantities in most cases.
An email can be sent through to our Customer Service team on info@amals.com.au for consideration of your request.
How can I unsubscribe from marketing material?
You can unsubscribe from our emailed correspondence by using the ‘unsubscribe’ option on our emails.
Alternatively, you can email our Customer Service team on info@amals.com.au with your email address and they will cease all email correspondence.
Will my order incur GST?
All products listed on our website that incur GST will have this listed on your Tax Invoice which is included within all parcels sent.
If you do not receive this Tax Invoice an email request can be sent through to our Customer Service team on info@amals.com.au
GST is not charged or collected on international orders.
What is Amal’s Discount Chemist privacy policy?
Our web server makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (e.g. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded the referring site and the type of browser used.
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server’s logs.
Amal’s Discount Chemist uses this information to improve our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person other than those employed by Amal’s Discount Chemist. Amal’s Discount Chemist will also forward order addresses onto Australia Post in order for the successful delivery of the parcel.
Does Amal’s Discount Chemist collect email addresses?
Amal’s Discount Chemist requires email addresses for correspondence in regards to orders placed and registration of users. We do not use these emails for commercial use without prior consent.
Please advise email info@amals.com.au if you no longer wish to receive our emailed correspondence.
How can Amal’s Discount Chemist assure professional quality standards are met & maintained?
Amal’s Discount Chemist are Quality Care Pharmacy (QCPP) accredited for retail, internet and online order pharmacy.
QCPP is an industry-developed quality assurance program developed by the Pharmacy Guild of Australia with the assistance of other industry stakeholders serves to raise the standard of customer service in individual pharmacies across Australia – providing an industry-wide guarantee of retail service quality and professional practice.
Do I need to have cookies enabled to use the Amal’s Discount Chemist website?
Yes, you must be able to accept session cookies for all functions on the site to work.